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How long does shipping take?
Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date. Holidays may result in increased processing and shipping timelines. Delivery est
Where do you ship to?
We currently ship to most countries worldwide. At this time, we are unable to ship to:. Palestine. Russia. Regions where postal service is disrupted due to active conflict. If you’re unsure whether we can ship to your location, please contact us and
Where are orders fulfilled from?
While we’re a proud Canadian company, all of our store orders are fulfilled out of our two warehouses within the United States. This decision was made with the consideration of helping keep shipping costs lower and delivery times faster for the major
What shipping carriers do you use?
Our main fulfillment center uses USPS, UPS, and DHL as carriers.
Are customs fees and VATs included in the price of shipping?
Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost.
Can I use a P.O box for shipping?
At this time, we are unable to accept P.O. boxes as a shippable address. This restriction also applies to parcel lockers, diplomatic and military addresses, and USPS GoPost.
Do you offer shipping insurance?
Yes, we offer shipping insurance through Route. For more information, see the Route Package Protection category.
Do I have to include a phone number for shipping?
Yes, you must enter a phone number, as this information is used by our carriers in case they need to contact you about your package. Customers who do not include a valid phone number when placing their order will be responsible for any fees incurred
Can I edit my address or change my order?
If you need to update your shipping address or make changes to your order, reach out to us as soon as possible and we’ll endeavor to accommodate the changes. If your order has already shipped, we’re unable to make changes to it. Get in touch with us
My order hasn’t shipped yet.
If your order hasn’t shipped, it’s possible that the product is out of stock or there’s a hold on your order. We recommend checking your order confirmation email for more details. If the hold has been resolved or the item is back in stock, you should
My package is stuck in transit.
If your tracking shows that your package has been stuck in the same location for several days, we recommend taking a quick screenshot of the tracking each day. Sometimes couriers only update the timestamp without keeping a visible history of how long
How do I track my order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can track your order with that link, from the Shop app, or the Route app if you purchased insurance with Route.
My address was incorrect and I didn’t receive my order.
Let us know that your address was incorrect and we’ll either track your package down or get your items reshipped. When contacting us about your order, be sure to include all details, including:. Your name. Your email address. Your order number. Your
My package was marked as delivered, but I haven’t received it.
Sometimes, tracking shows that packages are delivered but they aren’t dropped off until the next day or so. We suggest checking in with your local post office to see if they have any more information, and that you check with any household members or
Shipping to my location is too expensive.
We aim to offer efficient and budget-friendly worldwide shipping, and we are always looking to improve the delivery experience in all locations. If shipping is prohibitively expensive, we welcome you to pass along our contact information (support@hit