My package is stuck in transit.Updated an hour ago

If your tracking shows that your package has been stuck in the same location for several days, we recommend taking a quick screenshot of the tracking each day. Sometimes couriers only update the timestamp without keeping a visible history of how long a package has been held, which can make it appear as though it just arrived at that location. These screenshots can be very helpful for both our team and the courier when investigating delays.

If your package remains in the same spot for over 7 business days, please contact the courier directly for further support. If they’re unable to help move your package along, let us know and we can assist from our end.