Hit Point Press

<p><span style="text-decoration:none;" id="isPasted">Our main fulfillment center uses USPS, UPS, and DHL as carriers.</span></p>

Our main fulfillment center uses USPS, UPS, and DHL as carriers.

What shipping carriers do you use?

Shipping

Are your prices in USD?

Is your fifth edition content compatible with D&D 5.5e (2024)?

Are your products official D&D?

Why don’t the Animated Spells include all spells in D&D?

Do you use generative AI in your work?

What is your cancellation policy?

What is your return policy?

I reached out to the HPP support team but haven’t heard back.

General & Policies

How long does shipping take?

Where do you ship to?

Where are orders fulfilled from?

Are customs fees and VATs included in the price of shipping?

Can I use a P.O box for shipping?

Do you offer shipping insurance?

Do I have to include a phone number for shipping?

Can I edit my address or change my order?

My order hasn’t shipped yet.

My package is stuck in transit.

How do I track my order?

My address was incorrect and I didn’t receive my order.

My package was marked as delivered, but I haven’t received it.

Shipping to my location is too expensive.

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim with Route?

How do I file a claim for my lost, damaged, or stolen order?

Is Route a licensed insurance company?

Route Package Protection

What is your Kickstarter refund policy?

I haven’t received my BackerKit survey.

How do I update my shipping address in BackerKit?

I have been charged multiple times for the same Kickstarter project. Is there a mistake?

I haven’t received my Kickstarter rewards.

Kickstarter Projects

I received some, but not all items in my order.

I received the wrong item.

My items arrived damaged.

Physical Products

How do I download digital content from the Hit Point Press store?

What is an STL?

Digital Products

How do I apply a promo code to my order?

When do you run sales?

Promotions & Discounts

What shipping carriers do you use?Updated an hour ago