Route Package Protection
What is Route Package Protection?
Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. Package Protection can be added during checkout.
How does Route work?
If your Route-protected order ends up lost, damaged, or stolen, you can reach out to Route to replace or refund the order. Claims are reviewed for approval within 1–2 business days from filing.
How does Route process refunds or reorders?
When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. For reorders, Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route w
When should I file a claim with Route?
When you should file a claim depends on your specific situation:. Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. For domestic orders, claims will be reviewed no earlier th
How do I file a claim for my lost, damaged, or stolen order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store
Is Route a licensed insurance company?
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer.