Kickstarter Projects
What is your Kickstarter refund policy?
Our refunds vary depending on how far along the project is when the refund is requested:. During the Kickstarter funding period: 100% refund. After the Kickstarter funding period but before manufacturing has begun: 80% refund. After manufacturing has
I haven’t received my BackerKit survey.
You can find your BackerKit survey by navigating to the project’s BackerKit page and entering the email address you used to make your pledge. The project pages are linked here:. BIG BADS: Most Wanted. Humblewood: Beyond the Canopy. Living Minis. SHIF
How do I update my shipping address in BackerKit?
You can update your shipping address in your BackerKit survey, which you can access by heading to the BackerKit page for the relevant project and entering your email:. BIG BADS: Most Wanted. Humblewood: Beyond the Canopy. Living Minis. SHIFT RPG. Tet
I have been charged multiple times for the same Kickstarter project. Is there a mistake?
We collect the initial pledge from Kickstarter and we charge for shipping, add-ons, and taxes separately. This is to give backers the chance to add items to their original pledge and to ensure that shipping costs are accurate at the time of fulfillme
I haven’t received my Kickstarter rewards.
Before reaching out to us about the status of your Kickstarter rewards, please take the following steps:. 1. Check the Kickstarter campaign details for the estimated shipping start date. We may still be manufacturing rewards, or shipping could be und