Hit Point Press

Before reaching out to us about the status of your Kickstarter rewards, please take the following steps:1. Check the Kickstarter campaign details for the estimated shipping start date.&#xA0;We may still be manufacturing rewards, or shipping could be underway. If that date has now passed and you still don&#x2019;t have your rewards, proceed to step 2.2. Check the Kickstarter updates for the campaign.&#xA0;Those posts are where we announce any changes to our fulfillment schedule. As a backer, you&#x2019;ll also receive these updates via email. If we&#x2019;ve posted to say that we&#x2019;re wrapping up fulfillment, please get in touch with us. If fulfillment is actively underway, we&#x2019;re working to get your rewards to you.

Before reaching out to us about the status of your Kickstarter rewards, please take the following steps:. 1. Check the Kickstarter campaign details for the estimated shipping start date. We may still be manufacturing rewards, or shipping could be und

I haven’t received my Kickstarter rewards.

Kickstarter Projects

Are your prices in USD?

Is your fifth edition content compatible with D&D 5.5e (2024)?

Are your products official D&D?

Why don’t the Animated Spells include all spells in D&D?

Do you use generative AI in your work?

What is your cancellation policy?

What is your return policy?

I reached out to the HPP support team but haven’t heard back.

General & Policies

How long does shipping take?

Where do you ship to?

Where are orders fulfilled from?

What shipping carriers do you use?

Are customs fees and VATs included in the price of shipping?

Can I use a P.O box for shipping?

Do you offer shipping insurance?

Do I have to include a phone number for shipping?

Can I edit my address or change my order?

My order hasn’t shipped yet.

My package is stuck in transit.

How do I track my order?

My address was incorrect and I didn’t receive my order.

My package was marked as delivered, but I haven’t received it.

Shipping to my location is too expensive.

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim with Route?

How do I file a claim for my lost, damaged, or stolen order?

Is Route a licensed insurance company?

Route Package Protection

Shipping

What is your Kickstarter refund policy?

I haven’t received my BackerKit survey.

How do I update my shipping address in BackerKit?

I have been charged multiple times for the same Kickstarter project. Is there a mistake?

I haven’t received my Kickstarter rewards.Updated an hour ago