Hit Point Press

Our refunds vary depending on how far along the project is when the refund is requested:<ul><li dir="ltr" style="text-decoration:none;">During the Kickstarter funding period: 100% refund</li><li dir="ltr" style="text-decoration:none;">After the Kickstarter funding period but before manufacturing has begun: 80% refund</li><li dir="ltr" style="text-decoration:none;">After manufacturing has begun: 50% refund</li></ul>If you would like to request a refund, reach out to our team and we can process it for you.

Our refunds vary depending on how far along the project is when the refund is requested:. During the Kickstarter funding period: 100% refund. After the Kickstarter funding period but before manufacturing has begun: 80% refund. After manufacturing has

What is your Kickstarter refund policy?

Kickstarter Projects

Are your prices in USD?

Is your fifth edition content compatible with D&D 5.5e (2024)?

Are your products official D&D?

Why don’t the Animated Spells include all spells in D&D?

Do you use generative AI in your work?

What is your cancellation policy?

What is your return policy?

I reached out to the HPP support team but haven’t heard back.

General & Policies

How long does shipping take?

Where do you ship to?

Where are orders fulfilled from?

What shipping carriers do you use?

Are customs fees and VATs included in the price of shipping?

Can I use a P.O box for shipping?

Do you offer shipping insurance?

Do I have to include a phone number for shipping?

Can I edit my address or change my order?

My order hasn’t shipped yet.

My package is stuck in transit.

How do I track my order?

My address was incorrect and I didn’t receive my order.

My package was marked as delivered, but I haven’t received it.

Shipping to my location is too expensive.

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim with Route?

How do I file a claim for my lost, damaged, or stolen order?

Is Route a licensed insurance company?

Route Package Protection

Shipping

I haven’t received my BackerKit survey.

How do I update my shipping address in BackerKit?

I have been charged multiple times for the same Kickstarter project. Is there a mistake?

I haven’t received my Kickstarter rewards.

I received some, but not all items in my order.

I received the wrong item.

My items arrived damaged.

Physical Products

How do I download digital content from the Hit Point Press store?

Do physical products come with PDFs?

Does purchasing a product unlock it on VTTs such as D&D Beyond, Roll20, Foundry, etc.?

What is your Kickstarter refund policy?Updated a month ago