Items in your order may ship separately depending on inventory availability in either of our warehouses. If all your items haven’t arrived within 7 business days, email us with the following details:. Your name. Your email address. Your order number.

Items in your order may ship separately depending on inventory availability in either of our warehouses. If all your items haven&#x2019;t arrived within 7 business days, email us with the following details:<ul><li dir="ltr" style="text-decoration:none;">Your name</li><li dir="ltr" style="text-decoration:none;">Your email address</li><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">Your order confirmation</li><li dir="ltr" style="text-decoration:none;">Any correspondence with courier services</li><li dir="ltr" style="text-decoration:none;">A list of items that are missing</li></ul>

I received some, but not all items in my order.

Please contact us with the following information:. Your name. Your email address. Your order number. Your order confirmation. A photo of the items you received. We’ll arrange for a replacement of the correct product to be sent to you as soon as possi

Please contact us with the following information:<ul><li dir="ltr" style="text-decoration:none;">Your name</li><li dir="ltr" style="text-decoration:none;">Your email address</li><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">Your order confirmation</li><li dir="ltr" style="text-decoration:none;">A photo of the items you received</li></ul>We&#x2019;ll arrange for a replacement of the correct product to be sent to you as soon as possible. You don&#x2019;t have to return the incorrect item; it is yours to keep as a gesture of goodwill for our mistake.

I received the wrong item.

Please contact us with the following information:. Your name. Your email address. Your order number. Your order confirmation. A photo of the damaged item and packaging. We can reship damaged items at no cost to you.

Please contact us with the following information:<ul><li dir="ltr" style="text-decoration:none;">Your name</li><li dir="ltr" style="text-decoration:none;">Your email address</li><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">Your order confirmation</li><li dir="ltr" style="text-decoration:none;">A photo of the damaged item and packaging</li></ul>We can reship damaged items at no cost to you.

My items arrived damaged.

Hit Point Press

Physical Products

Are your prices in USD?

Is your fifth edition content compatible with D&D 5.5e (2024)?

Are your products official D&D?

Why don’t the Animated Spells include all spells in D&D?

Do you use generative AI in your work?

What is your cancellation policy?

What is your return policy?

I reached out to the HPP support team but haven’t heard back.

General & Policies

How long does shipping take?

Where do you ship to?

Where are orders fulfilled from?

What shipping carriers do you use?

Are customs fees and VATs included in the price of shipping?

Can I use a P.O box for shipping?

Do you offer shipping insurance?

Do I have to include a phone number for shipping?

Can I edit my address or change my order?

My order hasn’t shipped yet.

My package is stuck in transit.

How do I track my order?

My address was incorrect and I didn’t receive my order.

My package was marked as delivered, but I haven’t received it.

Shipping to my location is too expensive.

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim with Route?

How do I file a claim for my lost, damaged, or stolen order?

Is Route a licensed insurance company?

Route Package Protection

Shipping

What is your Kickstarter refund policy?

I haven’t received my BackerKit survey.

How do I update my shipping address in BackerKit?

I have been charged multiple times for the same Kickstarter project. Is there a mistake?