Hit Point Press

We don&#x2019;t accept exchanges or returns on unwanted products and all sales are final once shipped (or distributed in the case of digital purchases).If you receive an incorrect item, or your order arrives damaged, we are happy to replace and reship it for you.

We don’t accept exchanges or returns on unwanted products and all sales are final once shipped (or distributed in the case of digital purchases). If you receive an incorrect item, or your order arrives damaged, we are happy to replace and reship it f

What is your return policy?

General & Policies

Are your prices in USD?

Is your fifth edition content compatible with D&D 5.5e (2024)?

Are your products official D&D?

Why don’t the Animated Spells include all spells in D&D?

Do you use generative AI in your work?

What is your cancellation policy?

I reached out to the HPP support team but haven’t heard back.

How long does shipping take?

Where do you ship to?

Where are orders fulfilled from?

What shipping carriers do you use?

Are customs fees and VATs included in the price of shipping?

Can I use a P.O box for shipping?

Do you offer shipping insurance?

Do I have to include a phone number for shipping?

Can I edit my address or change my order?

My order hasn’t shipped yet.

My package is stuck in transit.

How do I track my order?

My address was incorrect and I didn’t receive my order.

My package was marked as delivered, but I haven’t received it.

Shipping to my location is too expensive.

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim with Route?

How do I file a claim for my lost, damaged, or stolen order?

Is Route a licensed insurance company?

Route Package Protection

Shipping

What is your Kickstarter refund policy?

I haven’t received my BackerKit survey.

How do I update my shipping address in BackerKit?

I have been charged multiple times for the same Kickstarter project. Is there a mistake?

What is your return policy?Updated 2 hours ago